Category Archives: Case Studies

Responding to Children and Adults Alike

On Monday morning, my family and I were driving back to Milwaukee from a weekend away, when we learned of the tragedy that befell the Sikh community in Oak Creek.  We were stunned, angered, and saddened by this senseless act … Continue reading

Posted in Case Studies, Interpersonal Communication, Leadership | 1 Comment

Too Skilled to Lose

Lately, I’ve been hearing this conversation: “I know he (or she) is a difficult co-worker. We’ve tried to coach him to be a better team player…But the dilemma is that he has a skill set that we need right now … Continue reading

Posted in Case Studies, Conflict, Interpersonal Communication | Leave a comment

Thought-Filled Words

  I watched the resignation of Congresswoman Gabrielle Giffords last week, and I was especially touched by her statement to the American public that was shown on YouTube the day before her appearance in Congress. The road back from brain … Continue reading

Posted in Case Studies, Leadership | Leave a comment

Why Are You Smiling!?

Happy 2012! It’s good to be back. We have moved through the holidays, and I am reflecting on the social interactions that have taken place in the last weeks.  I had an encounter that caused me pause, and I share … Continue reading

Posted in Case Studies, Generations, Interpersonal Communication, Nonverbal Behavior | Leave a comment

Natural Tendencies: Exposed

In our last post we posed a question about responsibility versus accountability.  I’ve been thinking about the difference as I’ve experienced my day to day over the last few weeks.  One moment in particular stands out.  It was an unusually “rough” … Continue reading

Posted in Case Studies, Interpersonal Communication, Nonverbal Behavior | 2 Comments

Accountability

I was facilitating a team discussion several months ago, and the team agreed to enter into a written commitment for how they would work together. One member of the team suggested that all team members commit to accountability. Immediately someone … Continue reading

Posted in Case Studies, Teamwork | 1 Comment

Peer Advocates

I sat with a client over lunch the other day, and she shared with me her interest in advocating for professional development opportunities for one of her team members. My client has deep respect for this work associate, and she … Continue reading

Posted in Case Studies, Leadership | Leave a comment

Conversations that Measure Up

I admire people who are skilled bakers.  They seem to have a great sense of what constitutes excellent ingredients, precise proportioning, skillful measuring, and tempered blending. Effective conversations need the same things. Below is the kind of conversation I have encountered in … Continue reading

Posted in Case Studies, Conflict, Interpersonal Communication | Leave a comment