Category Archives: Verbal Flashcards

Repair and Return

   I’m getting ready to participate in a communications session that addresses the topic of conversational tones. In short, we will ask the question, “How can we navigate difficult conversations where there are divergent views on an issue? How can … Continue reading

Posted in Conflict, Interpersonal Communication, Tone, Verbal Flashcards | Leave a comment

Helping Employees THINK!

    When I work with supervisors, it is common for me to hear the following complaint from them: “My employees act like I’m the only person who can solve a problem! Why don’t they THINK!” If you’ve ever attended one … Continue reading

Posted in Leadership, Verbal Flashcards | 2 Comments

The Choice to Apologize

 I was struck by the title of a front page article last week: ‘We caused great suffering and pain’.  This article addressed the 66th anniversary since Japan’s World War II surrender. Sometimes we see in our own behavior relational transgressions.  … Continue reading

Posted in Conflict, Interpersonal Communication, Verbal Flashcards | Leave a comment

Clear and Concise

Speaking to difficult issues with another individual can be challenging. Anxiety, fear and nervousness often keep us from addressing topics that we have a right to address. Conflict researchers and educators Joyce Hocker and William Wilmot offer this communication tool … Continue reading

Posted in Interpersonal Communication, Verbal Flashcards | Leave a comment

Back to Basics

I’m lucky enough to see my family just about every week. My mom and I often get together to catch up and share stories.  I like hearing about the interesting work she’s doing with her clients, and she’s a great … Continue reading

Posted in Interpersonal Communication, Verbal Flashcards | 3 Comments

Take Five

For many of you who lead and manage others, you’ve learned that great results come from engaging and empowering your team.  But with competing demands and limited time, it’s easy to become disengaged with the realities of your team members. … Continue reading

Posted in Interpersonal Communication, Leadership, Verbal Flashcards | 1 Comment

Responding to Resistance

For many of us, our leadership bubble burst the first time we shared (what we believed to be) an outstanding decision, idea or strategy only to sense resistance, concern and distress amongst our colleagues. As a consultant, I have learned … Continue reading

Posted in Conflict, Verbal Flashcards | 1 Comment