Description: By the end of this session, participants will have been introduced to:

  1. The challenges to effective listening
  2. Normal non-listening habits that inhibit effective listening
  3. Our various listening choices
  4. The importance of effective nonverbal behaviors to the listening process

Description: By the end of this session, participants will have been introduced to:

  1. Benefits of gathering diverse perspectives – including our generational lenses
  2. Managing blind spots
  3. Verbal strategies to create inclusive discussions

Description: By the end of this session, participants will have been introduced to:

  1. The definition of Collaborative Communication
  2. The language choices associated with collaborative strategies
  3. Verbal strategies to return to collaboration when others escalate argumentation

Description: By the end of this session, participants will have been introduced to:

  1. The categories of nonverbal communication
  2. The significance of our nonverbal cues to our social messages
  3. The impact culture and gender have on our nonverbal communication
  4. Deliberate vs. unconscious nonverbal behaviors

Description: By the end of this session, participants will have been introduced to:

  1. The stages of relational and team development – including conflict
  2. The importance of conflict situations to the development of effective relationships
  3. Our various conflict styles
  4. Communication strategies to navigate difficult conversations

Description: By the end of this session, participants will have been introduced to:

  1. The definition of the term “accountability” as it can be applied in the work setting
  2. The tendencies and behavioral habits that result in blaming and excuse making (i.e. thinking and acting Below the Line.)
  3. New thinking and communication habits to bring employees Above the Line
  4. Problem-solving communication skills

Description: By the end of this session, participants will have been introduced to:

The elements that accompany organizational change:

  1. Resistance to change
  2. The role anxiety plays when change occurs
  3. The process for effective change management
  4. The importance of creativity and adaptability

Description: By the end of this session, participants will have been introduced to:

  1. The characteristics of a thinker/problem solver
  2. Leadership styles that encourage or discourage thinking:
    • The Power-Over Leader
    • The Suggestion-Giving Leader
    • The Explanation-Giving Leader
    • The Coaching-to-Think Leader
  3. Effective communication practices:
    • The role effective listening plays in creating a thinking team
    • The power of the ‘AND’ conversation
    • Coaching others to think

Description: By the end of this session, participants will have been introduced to:

  1. The stages of team development
  2. The leadership responsibilities for each stage
  3. A review of the 5 characteristics of effective teams
  4. An assessment for team development

Description: By the end of this session, participants will have been introduced to:

  1. Culture defined: rules and habits
  2. Getting results with attention to
    • Accountability
    • Change
    • Open communication
    • Trust
    • Purpose
    • Recognition
  3. Creating desire for engagement
  4. Ensuring effective leadership